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Privacy Policy Statement

Privacy Statement

THP Health Ltd (“we”, “us”, “our”) is committed to protecting your privacy and confidentiality. We understand the importance of safeguarding your personal information and have implemented measures to ensure it is handled responsibly and in accordance with applicable data protection legislation.

This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using our website and services, you acknowledge that you have read and understood this policy.

Data Protection Act 2018 and UK GDPR

THP Health Ltd is registered under data protection legislation as a data controller. We comply with both the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). Our registration ensures that we are accountable for the personal data we process and that appropriate safeguards are in place to protect your information.

We process personal data lawfully, fairly, and in a transparent manner. We collect data only for specified, explicit, and legitimate purposes and do not process it in a manner incompatible with those purposes. We ensure that data is adequate, relevant, and limited to what is necessary, kept accurate and up to date, and stored for no longer than is necessary.

Use and Collection of Personal Information

You can browse our website without providing any personal information or revealing your identity. We do not automatically collect personal information from visitors simply browsing our site.

When you choose to register with us, create an account, or use our services, we may ask you to provide certain personal details including but not limited to:

  • Your full name
  • Email address
  • Telephone number
  • Postal address
  • Date of birth
  • Medical and health-related information relevant to our services
  • Payment and billing information

We use the personal information we collect to:

  • Register you as a user and administer your account on the website
  • Provide you with the products and services you have requested
  • Conduct marketing analysis, customer analysis, and product analysis to improve our services and understand our users better
  • Communicate with you about your orders, treatments, and any changes to our services
  • Comply with legal and regulatory obligations

We will not share your personal data with third parties for their marketing purposes without your explicit consent. You may opt out of third-party marketing communications at any time by contacting us or using the unsubscribe mechanism provided in any marketing communication.

We may disclose your personal information to third parties in the following circumstances:

  • If we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets
  • If THP Health Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements, or to protect the rights, property, or safety of THP Health Ltd, our customers, or others

Cookies

Our website uses cookies to improve your browsing experience and provide enhanced functionality. A cookie is a small file placed on your device that helps us analyse web traffic and tailor our services to your preferences.

Cookies allow a web application to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used, helping us analyse data about web page traffic and improve our website.

For more information about cookies and how to manage them, please visit www.allaboutcookies.org. You can choose to accept or decline cookies through your browser settings. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

For full details about the specific cookies we use, please refer to our Cookie Policy.

Security

We are committed to ensuring that your personal information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

However, please be aware that the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your Rights

Under the Data Protection Act 2018 and UK GDPR, you have the following rights:

  • Right to object: You can request that we do not process your personal information for marketing purposes. We will inform you if we intend to use your data for such purposes, or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by contacting us at any time.
  • Right of access: You can request a copy of the personal data we hold about you. To make a subject access request, please write to us at the address below.
  • Right to rectification: You can request that we correct any inaccuracies in your personal data.
  • Right to erasure: You can request that we delete your personal data in certain circumstances.
  • Right to restrict processing: You can request that we limit the way we use your data.
  • Right to data portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, or if you have any questions about how we handle your personal data, please write to:

Data Controller
THP Health Ltd
20 Wenlock Street
London, N1 7GU

General

You have the right to access the personal data we hold about you. Any access request may be subject to a fee to meet the costs of providing you with details of the information we hold about you. To make a formal request, please write to us at the address provided above.

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us or email us as soon as possible. We will promptly correct any information found to be incorrect.