Cookie Policy
What is a Cookie?
A cookie is a small piece of data (a text file) that a website stores on your device (computer, tablet, or mobile phone) when you visit it. Cookies are widely used to make websites work more efficiently, provide a better browsing experience, and supply information to the owners of the site.
Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your device for a set period of time or until you delete them manually. Session cookies are temporary and are deleted from your device when you close your web browser.
Cookie Types
Essential (Necessary) Cookies
These cookies are strictly necessary for the website to function properly. They enable core functionality such as security, network management, and account access. You cannot opt out of these cookies as the website cannot function properly without them.
Performance (Analytics) Cookies
Performance cookies collect information about how visitors use our website, such as which pages are visited most often and whether users receive error messages. These cookies do not collect information that identifies individual visitors. All information collected by these cookies is aggregated and therefore anonymous. We use this data solely to improve how our website works.
Functionality Cookies
Functionality cookies allow the website to remember choices you make (such as your username, language, or region) and provide enhanced, more personalised features. These cookies may also be used to remember changes you have made to text size, fonts, and other customisable parts of web pages.
Targeting / Advertising Cookies
These cookies are used to deliver advertisements that are relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as to help measure the effectiveness of advertising campaigns. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website, and this information is shared with other organisations such as advertisers.
Third-Party Services
We use a number of third-party services on our website that may set their own cookies on your device. These third parties include Mailchimp (email marketing and on-site signup forms), Meta / Facebook (advertising effectiveness measurement via the Meta Pixel), Intercom (in-app live chat and customer support), and YouTube (for embedded video content). We do not control the cookies set by these third parties. Please refer to the relevant third-party website for more information about their cookies.
Cookie List
Necessary Cookies
| Name | Duration | Description |
|---|---|---|
| heracles_consent | 12 months | Stores your cookie consent preferences (which categories you accepted, when, and for which policy version) so the consent banner is not shown repeatedly on each visit. |
| intercom-id-*, intercom-session-* | Up to 9 months | Set by Intercom to power live-chat support sessions and link the chat conversation back to your account if you contact us through the chat widget. |
Advertisement / Marketing Cookies
| Name | Duration | Description |
|---|---|---|
| _mcid, _mceid | 1 year | Set by Mailchimp to identify returning visitors, link site activity to a Mailchimp subscriber when they click a link in our newsletter, and decide whether to show a signup form on the page. |
| _fbp | 3 months | Set by the Meta (Facebook) Pixel to identify your browser so we can measure the effectiveness of our advertising campaigns and show you relevant ads on Facebook and Instagram. Only set after you accept marketing cookies. |
| fr | 3 months | Set by Facebook (facebook.com) when the Meta Pixel loads, used to deliver, measure, and improve the relevancy of ads. Only relevant after you accept marketing cookies. |
| YSC | Session | Set by YouTube to track views of embedded videos on the website. This cookie is deleted when you close your browser. |
| VISITOR_INFO1_LIVE | 6 months | Set by YouTube to estimate your bandwidth and determine whether you get the new or old player interface when viewing embedded videos. |
| VISITOR_PRIVACY_METADATA | 6 months | Set by YouTube to store the user’s privacy preferences and consent status for embedded YouTube content. |
| yt-remote-device-id | Never expires | Set by YouTube to store a unique identifier for your device, used to provide a consistent experience across YouTube embedded content. |
| yt-remote-connected-devices | Never expires | Set by YouTube to store information about connected devices, enabling features such as casting to other screens. |
Browser Local Storage
In addition to cookies, we use your browser’s local storage to save your progress through our health questionnaires. This is so that if you accidentally close the tab, hit the browser back button, or get distracted partway through, you can return to the site and pick up where you left off without having to re-answer everything.
The information saved this way may include the answers you have given so far, the question you were on, and (once you have submitted the assessment) the resulting assessment reference. This data stays on your device only — it is not transmitted to our servers as part of the storage mechanism — and is automatically discarded after 7 days. We do not place advertising or tracking information in local storage.
If you are using a shared device, we strongly recommend clearing your browser data when you finish. Local storage can be cleared in the same place as cookies: see the “User Control” section below for browser-specific instructions, or simply use your browser’s “Clear site data for heracles.health” option.
User Control
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
Most browsers allow you to control cookies through their settings. The following links explain how to manage cookies in common browsers:
- Google Chrome: Settings > Privacy and security > Cookies and other site data
- Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
- Apple Safari: Preferences > Privacy > Manage Website Data
- Microsoft Edge: Settings > Cookies and site permissions > Manage and delete cookies and site data
To learn more about cookies in general and how to manage them, visit www.allaboutcookies.org.
If you have any questions about our use of cookies, please contact us at support@heracles.health.